Posted by: Lysana | March 22, 2008

Customer service and egg hunts

I don’t care if you’re the best designer in Second Life. I don’t care how long you’ve been inworld. I don’t care if you’re a model for a hot designer, either. I care if you’re able and willing to treat your customers with respect. This includes people going around on treasure hunts. Getting drunk? Log out or go somewhere other than your store, where a crack that seems funny to you sloshed would offend you if you heard it drunk or sober. Not willing to give hints as to locations of the hidden items? Find a polite lie instead of throwing nonsense around, or even just say, “Sorry, I’m not giving out hints. Wish I could help.”

The Penguin Hunt has at least one store owner who’s perfectly happy to tease people instead of being polite. I hope they’re the only one. That nonsense lost me as a customer. For sake of sparing drama, I’m not going to say who it is, but it certainly isn’t someone I consider to be on SL’s A-list. The truly great ones are capable of keeping their heads on straight instead of using a simple question as a springboard for personal amusement at another’s expense.

It didn’t happen to me directly, but I don’t care. It was rude. I won’t stand for that.

ETA: I had a chat with Laynie about this, and we both agreed that the designer’s conduct was up for interpretation. Especially since I was deeply frustrated at the point the exchange happened. And no, I’m still not saying who it was. I might go in as my alt and seek them out to ask what was up with that, but at the same time, it’s so minor on the grand scale I don’t see the point. *waves hello to Grid readers*

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Responses

  1. I have met all the ladies involved in that hunt and I cannot imagine any one of them doing that. Are you sure about this?

  2. I would appreciate it if you could pass this information on to me in world. Since Teagan and I organized the hunt, this isn’t something we would be happy about or condone.

  3. Since it happened to my alt, Cher, I’m quite sure. I will say that the drunk reference may be a misunderstanding on my part, but getting cute and finding a request for hints amusing certainly did happen from both a designer and one of their models.

    Laynie, I’ll get back to you inworld.

  4. […] Large and Lovely in Second Life Customer service and egg hunts Quote from the site – I don’t care if you’re the best designer in Second Life. I don’t care […]


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